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Please understand that we can only assist with issues directly related to the block explorer services. Before writing in, please be informed that:
  1. Pending Transaction ⏳
    • We do not process transactions and are therefore unable to expedite, cancel or replace them. If you are having issues with pending transactions, please referhere.
  2. Vinachain Block Explorer 🔍
    • Vinascan is an independentblock explorer unrelated to other service providers (unless stated explicitly otherwise) and is therefore unable to provide a precise response for inquiries that are specific to other service providers.
  3. Knowledge Base 📚
    • The links on the right might already have the answer to your inquiry. If they don't, perhaps one of the other articles in ourKnowledge Base page does.
  4. Community Support 👋
    • We will never ask for your private keys or passwords.NEVER send us these.While we try our best to respond in a timely manner, we often have a backlog of inquiries. Please do notspam us.
  5. Wallet / Exchange / Project related issues 🏦
    • Kindly reach out to your wallet service provider, exchanges or project/contract owner for further support as they are in a better position to assist you on the issues related to and from their platforms.
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